1. Set up your customer support email address.
Setup is simple. We give you a unique email address to capture inbound messages. Share this unique email address on your website or social media page. Alternatively, forward messages from an existing customer support address or submissions from an existing contact form to your DoneDone email address.
2. Support emails are instantly tracked in DoneDone.
DoneDone converts each incoming email into a trackable issue and assigns it to a team member in your company for resolution. There are no logins, complicated forms, or new tools for your customers to learn!
3. Customers receive replies via email and respond from their inbox.
This is super simple customer support. Whenever you respond to a message logged in DoneDone, your customer receives the response directly in their email inbox. Responses from them are captured in DoneDone. One central location to keep track of all incoming requests, while your customers enjoy the simplicity of communicating via email.
4. All customer support questions are tracked in DoneDone.
Use your conversation history to build a rapport with your customers. Browse through archived conversations and establish context with each customer so they know they’re communicating with someone who knows them personally.
5. Collaborate privately. Communicate publicly.
Behind the scenes, your team works on customer support requests within DoneDone’s simple issue management workflow. Handle all the nitty-gritty technical details privately, then post a public update to the customer after the issue has been handled.
6. Communicate with your team and your customer in one view.
One central place to manage issues, correspond with your customers, and get things done. DoneDone makes customer support simple.
Who uses customer support tracking?
The Support Guru
Easily manage your customer conversations alongside your team’s internal workflow.
Request technical details from customers as you need them.
The Project Manager
Quickly assign customer support issues and keep track of your team’s progress.
Build a personal relationship with your customers as part of your issue tracking process.