Frequently Asked Questions. At least, ones we think you might ask.

How much does DoneDone cost?

DoneDone starts at $15/month and gives you three active projects, 2 GB of file storage, and unlimited issues, people and companies. Each additional project costs just $2/month. The most you'll ever pay is $99/month. Finished a project? Archive it, and you’ll stop paying for it.

How does billing work?

We bill you when you first subscribe or upgrade to a paid account, and then at the beginning of each subsequent month. All costs are prorated. So, if you sign up on May 25, your first bill will be charged for May 25th to June 1st. Your second bill will occur on June 1st for that entire month of service, your third bill on July 1st for that entire month of service, and so forth.

What's the difference between a paid and trial account?

Trial accounts last 30 days, with one free project. Trial accounts do not allow you to upload attachments to issues or access the DoneDone API. However, you can still add an unlimited number of companies, users, and issues to your project.

After 30 days, your account will be disabled. You can upgrade to a paid plan at any point during your trial period or after it has ended.

What happens to my account after my 30-day trial expires?

Once your trial expires, your account will be disabled until you upgrade to the paid version. Occasionally, we may remove all trial accounts that have expired for at least two weeks and delete your accounts. We'll notify you by email before we do this.

How do I upgrade from a trial to paid account?

If you are the account holder, log into DoneDone, click on "Account" and then "Update billing info". Once you've updated your billing info, you'll automatically be upgraded to a paid account.

My credit card has expired. How do I update my billing info?

If you are the account holder, log into DoneDone, click on "Account" and then "Update billing info".

How do I cancel my account?

If you're the account holder, click on "Account" and then "Update billing info." You can cancel your account at the bottom of the page. You will be billed for the remainder of the month that you cancelled, but will no longer be billed thereafter. Do note that our billing systems run on UTC time. So, you must cancel your account anytime before 12:00:00AM UTC on the first of a month, to avoid being charged for that month.

Do you offer refunds?

No. DoneDone is a month-to-month, pay-as-you-go service so we don't provide refunds. You are billed for the remainder of the current month when you signup or upgrade a trial to a paid account. Then, you will be billed the first of every month for the service thereafter. You can cancel the service at any time and you won't be charged the monthly service fee again. However, you are responsible for any charges already incurred.

How do I assign (or unassign) companies to a project?

If you are an administrator, go to the project's home page and click on the "Project settings" link at the top. From there, you can assign or unassign companies by checking (or unchecking) them. If you want to add a new company to a project, click on the "Go to companies and people" link from the Project settings page.

How do I import my Basecamp companies and people into DoneDone?

Basecamp users can import companies and people from Basecamp right into DoneDone.

If you are an administrator, login to your account and click on the "Companies/people" link at the top. From the companies page, select "Add a new company". You can then click the link to import companies and people from Basecamp. When you import companies, all people in that company will be imported as well and given generated passwords. You can then return to the companies page to send login information to each imported Basecamp user.

Do know that you will have to enable the API in your Basecamp account in order to login from DoneDone. You can do that by going to the Account page in Basecamp and enabling API access from that page.

What can an administrator do that a normal person can't?

An administrator has the following features available in addition to all the features a normal user has:

Add new projects
Add new companies and people
Change project settings (e.g. enable release builds, enabled the API, edit project name, and archive a project)
Assign issues on behalf of another person
Edit the title and description of any issue
Change the priority of an issue (by viewing an issue in admin mode)
Re-assign an issue (by viewing an issue in admin mode)
Close (or re-open) an issue (by viewing an issue in admin mode)

In the future, we will likely be giving more functionality to administrators.

How do I make a person an administrator?

When you create a new person (or edit an existing person), click the checkbox that reads "Give this person administrative rights?". Only people in the company the account holder belongs to can become administrators.

How do I archive a project?

If you are an administrator, go to the project's home page and click on the "Project settings" link at the top. In the miscellaneous settings section, click "Archive this project". You'll no longer be charged for the project, but you can no longer access the project. You can always re-activate a project by going to the "Project archives" link from the dashboard.

Note: You must always have at least one active project on your DoneDone account.

Can I only allow specific people from a company to have access to a project?

No. You can only assign companies to a project. All people within a company have access to these projects.

What are release builds?

Release builds are a simple way to move a batch of issues from "Ready for next release" status to "Ready for retest". For some projects, you may want to do scheduled release builds for your client to review. As people fix issues, they can mark them as "Ready for next release." This means that they are ready to be reviewed once the next version of your project is released.

At any time, an administrator can create a release build (click on the "Release Builds" link from a project home page). A release build will change the status of all issues marked "Ready for next release" to "Ready for retest". In addition, an email will be sent to all people who created an issue in the release build. They'll be notified to test that their issue(s) are fixed.

By default, a project has release builds disabled. An administrator can enable release builds by going to the Project Settings for a particular project. When you enable a project for release builds, the issue status "Ready for next release" will appear as an option in the issue status dropdown box for people fixing an issue. Only an administrator can move issues to "Ready for retest" by creating a release build.

Is there a limit on creating companies, people, or issues?

Nope. Create as many as you need. Though, as a general rule, we've found the fewer the companies, people or issues a project has, the better!

What issues are waiting on me vs. what issues are waiting on them?

DoneDone first organizes issues by who's responsible for acting next. If you're assigned to fix an issue, that issue is waiting on you. If you've assigned an issue for someone else to fix, that issue is waiting on them.

Throughout the duration of an issue's life, it will either be waiting on the person who created the issue or the person who's been assigned to fix that issue. It all depends on what's happened last. For example, if the person who's fixing the issue can't reproduce it, that issue will be waiting on the person who created the issue. Our philosophy is simple: when people know exactly which issues are waiting on them, issues will get done faster.

How does RSS (Real Simple Syndication) work with issues?

DoneDone offers five types of RSS feeds. It's a great way to keep track of issue updates without having to check email or log in to your account. Links to these feeds are available on the dashboard, project home page, and issue detail pages.

You can subscribe to all issues waiting on you, all issues waiting on them, all issues waiting on you in a particular project, all issues waiting on them for a particular project, or an issue itself.

When you access a DoneDone RSS feed, you'll need to login with your username and password (the same one you use for logging into DoneDone). You'll need to use a newsreader that supports RSS authentication.

Special note about web-based feed readers: You should not subscribe to this RSS feed with a web-based feed reader that doesn't guarantee your feeds are kept private (otherwise other people or search engines may be able to see your data). You should confirm your feed will be kept private with the company that provides your feed reader service.

Can I send new issues to a project via email?

Yes. Each project you create comes with a unique email address you can use to add issues. The email address is found at the bottom of each project's home page. You must send an email from the same email address that's tied to your DoneDone account.

To add an issue via email:

Address the message to the projects' unique email address.
The title of the email will be the title of the issue you are adding.
First line of body: Email address of the person you are assigning the issue to.
Second line of body: Priority level of the issue (Low, Medium, High, Critical)
Third line of body (and all lines after): The description of the issue.

My mail program

                    To | addIssue+MyCompany+28@mydonedone.com 1

                    Title | I cannot login on the homepage 2

                    john.doe@mycompany.com 3

                    Critical 4

                    When I try to login with my credentials, I get the message "your username and password are incorrect" but I'm pretty sure they're correct! 5

Do note there are currently a few limitations to sending issues via email:

You cannot upload files to an issue.
You cannot tag issues.
Administrators cannot create issues on behalf of someone else. All issues submitted via email will be marked as created by the email sender.

What is the DoneDone web service?

The DoneDone web service is a SOAP-based API that lets developers integrate DoneDone into their own software. The API lets you login as a specific user.

Click here for documentation of all services for the web service API. you can view the service description at:

https://[your subdomain].mydonedone.com/api/DoneDone.asmx

Keep in mind that your application should always call the "Login" method before any other method and that the API uses cookies to maintain session between your application and our servers, so your client will need to support this feature.

This article provides details on how to do this using .NET. See the section called "Create an ASP.NET Client Application", Step 8, in the method called "Button1_Click" in their example code.

Where is the DoneDone web service located?