How much does DoneDone cost? Return to Top
For information about DoneDone's pricing plans, please see Plans & Pricing
How does billing work? Return to Top
DoneDone bills you when you first subscribe or upgrade to a new plan and then at the beginning of each subsequent month. If you’re new to DoneDone, you’ll get 30 days free on any plan. At the end of 30 days, you’ll be asked to provide credit card information.
Why isn’t DoneDone accepting my credit card? Return to Top
Are you from outside the United States? Chances are that you may need to contact the bank or institution where you got your credit card and let them know that DoneDone is a real business and you approve the payment. It happens. If you’re from the US, probably the same thing. This seems to happen less than about 4% of the time and always makes us blush.
How do I cancel DoneDone? Return to Top
To cancel your DoneDone account, the account owner clicks “Manage Account Settings” and can cancel from there. Note: Canceling and billing for the new DoneDone will not be active until 10/15/2011. In the meantime, there is no need to cancel. If you choose not to continue DoneDone at the end of October, your account will be automatically cancelled.
Do you offer refunds? Return to Top
Nope. DoneDone is a month-to-month, pay-as-you-go service so we don’t provide refunds. You are billed for the remainder of the current month when you signup or upgrade a trial to a paid account. Then, you will be billed the first of every month for the service thereafter. You can cancel the service at any time, and you won’t be charged the monthly service fee again. However, you are responsible for any charges already incurred.
How do I upgrade my account? Return to Top
Account owners can upgrade DoneDone accounts at anytime by signing into DoneDone and clicking Manage Account Settings > Change Plan.
How do trials work? Return to Top
All DoneDone plans are free for the first 30 days.
What payment types does DoneDone accept? Return to Top
All major credit cards like Visa, Mastercard, Discover, American Express, and most European variations. We do not accept Paypal, checks, or POs.
Can I pay for an entire year already? Return to Top
Nope. At this time, DoneDone is only available in monthly increments.
My credit card expired. What do I do? Return to Top
You’ll need to sign-in to DoneDone and click over to Manage Account Settings » Billing Info to update your credit card information. DoneDone will let you know if the new details work.
Can I change my account’s subdomain? Return to Top
Account owners can sign-in, then click “Manage Account Settings” and right there in that page, you’ll be able to change your URL to whatever you’d like. NOTE: you’ll need to send an update to anyone who may have this bookmarked. DoneDone doesn’t send an automated update to people in your account.
What’s considered an active user? Return to Top
Active users are DoneDone users who are assigned to at least one project. You pay to have a certain number of users using your DoneDone account. If you know that some users aren’t participating, and you’d like to inactivate them, just remove all of their project permissions by going to Companies & People » Company » User.
How do I change account owners? Return to Top
Account owners can give up ownership by clicking “Manage Account Settings” and selecting a pre-existing DoneDone user as the new account owner.
What are companies? Return to Top
Companies are teams, businesses, clients, or just groups of users you’d like to organize. Typically, there will be more than one company or team working on issues. Clients, development teams, and so on all would fit the ‘company’ description. You can apply project permissions on a company basis or individual user basis.
Can I change which company a person belongs to? Return to Top
Click through to the user’s profile (Companies & People » Company Name » User’s name) and select which company you’d like the user to be moved to. Note that this person’s project permissions will not be changed, nor will the company’s permissions to which the user was moved.
How do I delete a user? Return to Top
Click through to the company the user belongs to (Companies & People » Company Name), locate the person under “People”, and click “Remove”. Note that prior to the user being deleted, you’ll be able to re-assign all of their issues to another user.
How do I sync with Basecamp? Return to Top
If you’re an admin on your account, click “Companies & People”. On the right-hand side of the page under the “Add new Company button”, there’s a link to “Import from Basecamp”.
What can account owners do that admins can’t? Return to Top
Account owners have access to all billing information, such as credit card details and plan details. There is only one account owner per account, and they’re the only ones who can change DoneDone plans.
What can admins do that regular users can’t? Return to Top
Administrators have access to all DoneDone projects and can edit any detail of any issue. Currently, administrator permissions can only be granted to users within the account owner’s company.
How do I archive a person? Return to Top
Remove a person from all projects via Companies & People » Company » User, and this person will become inactive. Inactive users do not count against your active user count.
What are release builds? Return to Top
Release builds allow an account owner or admin to release a whole bunch of issues for retest at the same time. This is as opposed to labeling issues as “ready for retest” in a piecemeal fashion. To enable Release Builds, click “Project Settings” from any project and enable “Release Builds”. Then click “Create Release Build” from the right hand side of the page. You’ll notice that the “ready for retest” status will no longer be available to users as a selection. Instead, they’ll mark issues as “ready for next release”. Once you send a Release Build out, all issues labeled “ready for next release” will automatically be re-labeled as “ready for retest”.
How many projects can I create? Return to Top
You can create as many projects as you’d like with no effect on your plan or pricing.
How do I archive a project? Return to Top
From the dashboard, click “View archived projects” from beneath the projects listing and choose the project you’d like to archive (or remove from the archive) by clicking “Archive”.
How do I send and create issues via email? Return to Top
You can create and send issues to DoneDone users directly by sending them to the email address noted on the right-hand side of your project’s landing page. When sending, you’ll need to format your email as follows:
- Address the message to the project’s unique email address.
- The subject of the email should be the title of the issue you are adding.
- First line of email body: Email address of the person you are assigning the issue to.
- Second line of body: Priority level of the issue (Low, Medium, High, Critical)
- Third line of body (and all lines after): The description of the issue.
Note: The sender of the email must be a DoneDone user and have access to the related project. Likewise, the recipient also needs to be a DoneDone user with access to the related project.
Can I add attachments to DoneDone emails? Return to Top
You sure can. When responding to an issue via email, just add an attachment the way you normally would. The same applies when you’re creating new issues via email.
Why am I not receiving emails from DoneDone? Return to Top
Chances are good that DoneDone emails are getting flagged by your email filters. First, check any spam folders in your email program (Outlook, Gmail, etc.). If they’re not there, then the emails are likely being flagged on the network level, and you’ll need to contact your company IT folks to help whitelist the *.mydonedone.com domain.
How secure is DoneDone? Return to Top
All DoneDone traffic is served under SSL to protect the traffic between your computer and our servers from eavesdropping, tampering, or communications forgery by an outside party. All of our technology partners are fully PCI-compliant.